Prasuvi 3D CAD ("prasuvi3dcad," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or other online services (collectively, the "Services").
At Prasuvi 3D CAD, all products and services are customized and manufactured based on customer specifications. Therefore, our refund and return policy is as follows:
(1) Customized Orders: Orders for CNC carving, laser cutting, custom mandir manufacturing, jali cutting, acrylic cutting, decorative panels, and all made-to-order products cannot be cancelled or refunded once production has started.
(2) Order Confirmation: Customers are requested to carefully review all drawings, dimensions, specifications, pricing, and quotations before confirming the order.
(3) Damaged or Defective Products: If any product is received damaged due to transportation or manufacturing defects, customers must notify us within 48 hours of delivery along with clear photographs and relevant details.
(4) Resolution: After verification, we may repair the product, replace the damaged portion, or provide another suitable resolution at our sole discretion.
(5) Refund Processing: Approved refunds, if applicable, will be processed within 7–10 business days through the original mode of payment.
(1) Order Cancellation: Orders may only be cancelled before production has commenced.
(2) Production Started: Once production begins, cancellation requests cannot be accepted because every product is manufactured specifically according to customer requirements.
(3) Advance Payment: Advance payments made for customized work are generally non-refundable after production starts.
(4) Approved Refunds: Any approved refund will be processed after deducting applicable administrative or processing charges.
(1) Delivery Timeline: Delivery timelines vary depending on product complexity, quantity, customization requirements, and delivery location.
(2) Estimated Delivery: Estimated delivery schedules will be communicated during order confirmation.
(3) Shipping Partners: Products are dispatched through trusted and reputed logistics partners to ensure safe delivery.
(4) Shipping Charges: Shipping charges, wherever applicable, will be communicated before order confirmation.
(5) Package Inspection: Customers should inspect the package immediately upon delivery and report any shipping damage within 48 hours.
(6) Delays: Delivery timelines may vary due to weather conditions, transportation issues, natural disasters, or other unforeseen circumstances beyond our control.
Prasuvi 3D CAD respects your privacy and is committed to protecting your personal information.
(1) Information We Collect:
(2) How We Use Your Information:
(3) Information Sharing: We do not sell or rent your personal information. Information may only be shared with courier partners, payment partners, or government authorities where legally required.
(4) Data Security: We implement appropriate technical and administrative safeguards to protect customer information from unauthorized access, misuse, or disclosure.
(1) Services: Prasuvi 3D CAD provides CNC Wood Carving, Laser Cutting, Custom Mandir Manufacturing, Jali Cutting, Decorative Panels, Acrylic Cutting, MDF Cutting, and related fabrication services.
(2) Quotations: All quotations remain valid only for the period mentioned in the quotation. Prices may change if specifications, dimensions, materials, or design requirements are modified.
Customers are responsible for:
(1) Intellectual Property: All customer-supplied artwork, drawings, and design files remain the property of the customer. Prasuvi 3D CAD shall not be responsible for any intellectual property infringement arising from customer-provided content.
(2) Product Variations: Since many products are manufactured using natural materials such as wood, slight variations in grain, texture, shade, color, or finish may occur. These natural variations shall not be considered manufacturing defects.
Prasuvi 3D CAD shall not be liable for:
These Terms & Conditions shall be governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Patna, Bihar.
Quick jump to any section.